PREAMBLE

Upholding high ethical and professional standards by all cryotherapy industry participants, from manufacturers and vendors to marketers and treatment providers, is paramount to public trust in cryotherapy and holistic wellness services.

The Cryo Industry Association’s Code of Ethics and Professional Conduct underpins the values of CINA – integrity, inclusion, and transparency – and is indispensable in ensuring CINA’s reputation, credibility, and authority and pivotal to its ability to promote industry development.

This document serves as a benchmark for assessing the ethics and professional conduct of industry professionals worldwide, irrespective of their roles, cultural contexts, or regional regulations. All CINA members must embrace and uphold the provisions of this Code and are encouraged to apprise their organizations of this responsibility.

Breaches of this Code may result in membership revocation, loss of acquired certifications, and withdrawal of the right to utilize CINA designations in any communication medium.

CODE OF ETHICS

CINA leadership, members, and partners must:

Act with integrity, competence, diligence, and respect. Uphold the highest ethical standards and demonstrate competence, diligence, and respect in all interactions with the public, clients, prospective clients, employers, employees, and fellow industry professionals.

Comply with all applicable laws. Understand and comply with all relevant laws, regulations, and standards governing cryotherapy and holistic wellness services. Members must not participate in or assist in violating such laws, rules, or regulations and refrain from offering, soliciting, or accepting any gifts, benefits, or considerations that could compromise the objectivity of the regulators and oversight institutions.

Be truthful and honest in all communications. Avoid discrediting or misrepresenting any company, equipment, or service, making claims that cryotherapy or any other wellness treatment is a “cure” for any condition, or using the word “heal” unless the equipment in use is approved as a medical device and the overseeing authority (such as the Food and Drug Administration in the United States or the respective local counterpart) has cleared the treatment for a medical application.

Place the client's interests and integrity of the industry first. Prioritize clients’ welfare and integrity of the cryotherapy industry over immediate personal gains.

STANDARDS OF PROFESSIONAL CONDUCT

The professional conduct of CINA members means the following:

1. Professionalism

Licensed activity. Obtaining and maintaining the required licenses and permits to offer all wellness services in the member’s portfolio.

Competence. Acting with and upholding the competence necessary to fulfill the member’s professional responsibilities effectively. Ensuring adequate training of all employees, including but not limited to the mechanisms, applications, benefits, and risks of the provided treatments, correct and safe use of the equipment, compliance requirements, customer care standards, and no discrimination, no harassment code of professional conduct. Allowing only competent staff members to provide services to the public and committing to continuously enhancing the knowledge and skills of the team while also encouraging the development of competence among fellow industry professionals.

Safety. Strictly observing equipment and treatment safety requirements.

Integrity. Not engaging in any conduct involving misrepresentation, dishonesty, fraud, deceit, or defamation.

Adherence to best practices. Identifying and following the best general and industry-specific communication, marketing, customer service, data protection, employment, and public engagement practices.

2. Duties to Customers

Genuine care. Acting with prudent judgment and care in all professional encounters. Always keeping customers’ best interests in mind.

Treatment suitability. Conducting a reasonable inquiry into clients' needs, objectives, and constraints before recommending or providing cryotherapy and other wellness treatments and ensuring that the recommended services and treatment protocols suit the client's financial situation and are consistent with their objectives.

Accurate presentation. Making a reasonable effort to ensure that the information provided to customers about treatments and their outcomes is accurate and complete.

Data protection and confidentiality. Complying with data protection requirements and maintaining confidentiality regarding client information unless disclosure is required by law or explicitly authorized by the client.

3. Conflict of Interest

 Avoidance or disclosure of conflicts. Members must avoid conflicts of interest or fully and fairly disclose any such conflicts that could affect the independence and objectivity of their recommendations or actions.

 Disclosure of affiliations. Members must be open to clients or employers about receiving any compensation or benefit other than the profit from the sale for recommending any products or services.

 RESPONSIBILITIES IN REPRESENTING CINA

 Behavior. Members must not act in a way that undermines the reputation or integrity of CINA or its designations.

 Referencing CINA membership. When referring to CINA membership, members must not misrepresent or exaggerate its meaning or implications.